Onboarding

In today’s banking landscape, digital onboarding must be fast, secure, and frictionless. Traditional branch visits and manual identity checks no longer meet customer expectations, while banks face strict regulatory requirements to reliably verify identities. To succeed, institutions need a solution that combines robust compliance with a seamless digital experience.
Candour Identity enables banks to embed secure biometric verification directly into their own mobile apps, turning what used to be a lengthy process into a simple, one-minute interaction:

Candour Identity enables banks to embed secure biometric verification directly into their own mobile apps, turning what used to be a lengthy process into a simple, one-minute interaction:

Customers scan their government-issued ID with their phone and take a quick selfie.
Candour’s engine compares the selfie to the photo on the ID in real time.
Once verified, onboarding continues instantly, with key fields automatically filled from the ID document.

Why it matters

Speed: Verification takes less than one minute, dramatically reducing onboarding time.
Security: Biometric matching lowers the risk of identity fraud while meeting regulatory standards.
Efficiency: Auto-fill and streamlined flows reduce staff workload and operational costs.
Experience: Customers enjoy a smooth, app-native process without disruption.
By embedding Candour Identity’s SDK, banks can deliver a fully digital onboarding journey that is secure, compliant, and effortless — setting a new standard for customer experience while protecting against fraud.

Read More About Onboarding
 

What if opening a new bank account took only a minute? With modern biometric identity verification, customers can securely verify their identity using their mobile phone and complete onboarding in just moments. Read the article to see how fast, secure remote onboarding is transforming the banking experience.
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Daily Use

In today’s digital world, customers expect banking services to be both secure and seamless. Traditional methods such as passwords, PIN codes, and one-time passcodes (OTPs) are increasingly inadequate — they can be forgotten, intercepted, or stolen, creating both friction and risk.

Candour Face ID allows banks to integrate next-generation authentication into everyday digital interactions, turning identity verification into a smooth part of the customer journey:

Login to digital banking: Customers can access their accounts with a simple selfie — no need to remember complex credentials or wait for SMS codes.
Transaction verification: Payments, transfers, and other sensitive actions can be confirmed instantly using the customer’s face, ensuring that even if account details are compromised, fraudsters cannot proceed
High-value actions: From updating account details and resetting credentials to applying for loans or credit products, Candour Face ID provides strong assurance that only the rightful account owner can complete these steps.
Ongoing protection: The technology can also be prompted dynamically if suspicious activity is detected within the app or backend systems, helping banks prevent fraud before it escalates.

Why it matters

Convenience: Authentication is completed in seconds, increasing adoption and reducing drop-offs in digital channels.
Security: Certified at FIDO Biometric req. v.4, Candour Face ID offers one of the highest levels of biometric assurance globally.
Trust: Customers gain confidence knowing their money and accounts are protected with a proven, bank-grade security layer.
By combining an effortless user experience with unmatched fraud prevention, Candour Face ID makes biometric verification a natural part of daily digital banking — safeguarding transactions while strengthening customer trust.

See How Daily Use Works In The Banking Application
 

Fraud blends into everyday use as attackers leverage stolen credentials, deepfakes, and replay techniques. More visible security adds friction and disrupts the natural user experience
At Candour, we focus on continuous fraud prevention by quietly assessing risk throughout natural device use. Our solution is frictionless and user friendly, combining visual verification with motion and interaction signal.

Fraud Prevention

Fraud is one of the biggest challenges facing digital banking and online services today. Even the most advanced backend monitoring systems cannot always prevent account takeovers, stolen credentials, or sophisticated social engineering attacks. To stay ahead of increasingly resourceful fraudsters, banks and service providers need a security layer that goes beyond passwords, PINs, or one-time codes.

Candour Face ID adds this critical real identity verification layer, ensuring that access to sensitive actions or accounts always requires the genuine user.

Suspicious activity triggers: If abnormal behavior is detected — such as unusual login locations, device changes, or irregular transaction patterns — Candour Face ID can be invoked in real time to verify that the person behind the activity is legitimate.
Re-authentication on demand: Customers can be prompted seamlessly to verify their identity with a selfie before continuing with sensitive actions, from high-value transfers to updating account details.
Account takeover defense: Even if login credentials or device access are compromised, fraudsters cannot progress without the verified presence of the genuine account holder.
Adaptive security: Candour Face ID integrates flexibly into risk-based workflows, applying biometric verification only when needed, to balance security with user experience.

Benefits

Proactive fraud detection: Combines backend analytics with biometric verification, enabling real-time intervention at the moment risk arises.
Seamless user journey: Customers only experience an additional step when absolutely necessary, keeping digital banking smooth and intuitive.
Reputation protection: By preventing costly fraud incidents, banks safeguard not only their customers but also their brand and trustworthiness.
Reputation protection: By preventing costly fraud incidents, banks safeguard not only their customers but also their brand and trustworthiness.
By embedding Candour Face ID into fraud prevention workflows, banks and digital service providers can neutralize threats before they cause damage, protecting revenue, reputation, and customer trust.

Read More About Fraud Prevention 
 

At Candour, we focus on continuous fraud prevention: quietly assessing risk throughout natural device use by combining visual verification with motion and interaction signals.
Read more from this article