Fraud is one of the biggest challenges facing digital banking and online services today. Even the most advanced backend monitoring systems cannot always prevent account takeovers, stolen credentials, or sophisticated social engineering attacks. To stay ahead of increasingly resourceful fraudsters, banks and service providers need a security layer that goes beyond passwords, PINs, or one-time codes.

Candour Face ID adds this critical real identity verification layer, ensuring that access to sensitive actions or accounts always requires the genuine user.
Suspicious activity triggers: If abnormal behavior is detected — such as unusual login locations, device changes, or irregular transaction patterns — Candour Face ID can be invoked in real time to verify that the person behind the activity is legitimate.
Re-authentication on demand: Customers can be prompted seamlessly to verify their identity with a selfie before continuing with sensitive actions, from high-value transfers to updating account details.
Account takeover defense: Even if login credentials or device access are compromised, fraudsters cannot progress without the verified presence of the genuine account holder.
Adaptive security: Candour Face ID integrates flexibly into risk-based workflows, applying biometric verification only when needed, to balance security with user experience.

Benefits

Proactive fraud detection: Combines backend analytics with biometric verification, enabling real-time intervention at the moment risk arises.
Seamless user journey: Customers only experience an additional step when absolutely necessary, keeping digital banking smooth and intuitive.
High-assurance security: Prevents fraud without relying solely on weak or vulnerable factors like passwords, OTPs, or security questions.
Reputation protection: By preventing costly fraud incidents, banks safeguard not only their customers but also their brand and trustworthiness.
By embedding Candour Face ID into fraud prevention workflows, banks and digital service providers can neutralize threats before they cause damage, protecting revenue, reputation, and customer trust.